Polly Symondson Recruitment | 000152
Polly Symondson Recruitment, PSR, Recruitment in the Charity Sector, Cheltenham, London, UK
charity job, not for profit, fundraising job, fundraising position, regional, oxfordshire, gloucestershire, midlands, buckinghamshire, surrey, berkshire, event fundraiser, corporate fundraiser, trust fundraiser, head of fundraising, director of fundraising, cheltenham, Polly Symondson
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Job Number: 000152

Job Title: Head of Supporter Engagement
Salary: Around £40K
Contract: Permanent
Location: Buckinghamshire

Thames Valley Air Ambulance is looking to recruit a Head of Supporter Engagement. This is a brand new role and a fantastic opportunity to join a well established and much loved organisation as it embarks on a strategy for growth.   The main purpose of this role is to ensure that relationships with individual supporters are stewarded, increasing donor satisfaction, retention and their lifetime value.


  • To scope and develop supporter journeys to inform a holistic approach to ongoing and future supporter communications; from welcome through to thank you.
  • Implement an insight led approach to establish audience driven opportunities that form and relational approach to donors.
  • Implement Supporter Care in a way that develops lifetime value and ROI.
  • Lead in establishing a proactive approach to supporter communications.
  • Developing and delivering raffles, cash and regular giving income across a multi-channel programme including direct mail, face to face, digital activity and telemarketing.
  • Manage the weekly charity lottery.


  • Significant experience of working in/ directly managing individual giving fundraising, specifically including cash, regular giving and raffles
  • Experience of managing supporter activity and plans
  • Previous experience of leading and managing staff
  • A track record of achieving or exceeding income targets.
  • Clear understanding of GDPR and consent

For a full copy of the job description please apply via this website.

Application deadline: 13th August, 9am

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