Polly Symondson Recruitment | 000152
Polly Symondson Recruitment, PSR, Specialist Regional Recruitment for the Charity Sector, Cheltenham, UK
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Job Number: 000152

Job Title: Head of Supporter Engagement
Salary: Around £40K
Contract: Permanent
Location: Buckinghamshire

Thames Valley Air Ambulance is looking to recruit a Head of Supporter Engagement. This is a brand new role and a fantastic opportunity to join a well established and much loved organisation as it embarks on a strategy for growth.   The main purpose of this role is to ensure that relationships with individual supporters are stewarded, increasing donor satisfaction, retention and their lifetime value.


  • To scope and develop supporter journeys to inform a holistic approach to ongoing and future supporter communications; from welcome through to thank you.
  • Implement an insight led approach to establish audience driven opportunities that form and relational approach to donors.
  • Implement Supporter Care in a way that develops lifetime value and ROI.
  • Lead in establishing a proactive approach to supporter communications.
  • Developing and delivering raffles, cash and regular giving income across a multi-channel programme including direct mail, face to face, digital activity and telemarketing.
  • Manage the weekly charity lottery.


  • Significant experience of working in/ directly managing individual giving fundraising, specifically including cash, regular giving and raffles
  • Experience of managing supporter activity and plans
  • Previous experience of leading and managing staff
  • A track record of achieving or exceeding income targets.
  • Clear understanding of GDPR and consent

For a full copy of the job description please apply via this website.

Application deadline: 13th August, 9am

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