Role: Supporter Care and Database Officer
Reporting into: Head of Fundraising and Communications
Charity: Roald Dahl’s Marvellous Children’s Charity
Salary: £25K – £28K
Hours of work: full time, permanent (partime considered)
Roald Dahl’s Marvellous Children’s Charity’s core values are being courageous, sparky, inventive and kind, if yours are too this could be the perfect job for you…
Roald Dahl’s Marvellous Children’s Charity is an organisation on a transformational journey. Currently charity are going through an ambitious strategic review looking at the needs for seriously ill children and their families and how best to respond to those needs, evolving what they do to match them. This growth will be built on the bedrock of supporter care and data, so this is a crucial role as they move into a really exciting period of time.
The charity are looking for someone who really wants to change children’s lives through great customer care and fundraising support. You must be someone who shares the charity’s core values of being courageous, sparky, inventive and kind and who can live by the ethos of who Roald Dahl was and what he is delivering through his legacy, centred around the underdog spirit typified by his book characters. This role will suit someone who has the attitude of a growth mindset and can embrace change. You must be willing to roll up your sleeves and give support across the organisation, you will also have a good mindset of solutions and working through processes.
The role’s main task is to be the first point of contact for donors, volunteers and other supporters, as well as fulfilling supporter communications and ensuring the database is a powerful tool for fundraisers through accurate data capture and analysis. This role works across the organisation and will be involved in a number of different areas, giving a broad understanding of how a small charity operates.
The role will preferably be full time although part time may be considered.
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