Polly Symondson Recruitment | 000146
Polly Symondson Recruitment, PSR, Specialist Regional Recruitment for the Charity Sector, Cheltenham, UK
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Job Number: 000146

Job Title: Fundraising and Supporter Care Assistant
Salary Range: £24,000
Charity: The Migraine Trust
Location: Home working with some meetings at central London office
Deadline for applications: 14th September

About The Migraine Trust

The Migraine Trust is the UK’s leading migraine charity, there for the 10 million people living with migraine. We provide, information and support, campaign for awareness and change to reduce the inequity surrounding migraine as well as funding and promoting research.

With one in seven people in the UK living with migraine, we see on a daily basis how this complex and debilitating neurological disorder significantly affects so many aspects of their lives, from work, school, and personal relationships, and feelings of isolation. We have been leading and bringing the migraine community together to change this since 1965.

People look to the charity for the most up to date information. Every year over two million people visit our website and thousands contact our helplines for information and support on all aspects of migraine and for help in managing it at work, in education, and in accessing healthcare.

We campaign for increased awareness and understanding of migraine, better access to treatment, and national policy change to improve the lives of people who get it. We aim to improve our impact and influence.

We have funded over 140 medical research projects and hold an international symposium every two years to bring together the world’s leading experts on migraine as well as providing an opportunity for the general public to hear the latest news about research from around the world.

You will be joining a small and dedicated team at an exciting time due to recent breakthroughs in migraine research and treatment, and a charity that is looking to grow and ambitious to increase its impact.

What will you do?

The Migraine Trust is expanding its fundraising team! The charity is currently thriving due to our legacy income and the success of a variety of different income streams. Building on our existing success, we are now looking to expand the ways in which we raise funds, and need additional support within the fundraising team to ensure that we can safely grow our income while ensuring that we have systems in place that ensure our supporters still receive outstanding donor care.

The Fundraising & Supporter Engagement Assistant will join us on a full-time, permanent basis. You will provide the fundraising team with administrative support and will be the first point of contact for our many and varied supporters, from those who wish to give a donation through to people wanting to hold a fundraising event or take part in one of our sponsored event opportunities.

We want our supporters to have an amazing experience when contacting us, and they should all feel happier having been in touch with The Migraine Trust. With this in mind, you will need to prioritise resolving questions and providing support to our donors to ensure that they feel both happy and confident with the service that we provide. In addition, you will need to have a keen eye for detail as all of your communications will need to be recorded in our database.

In working with the Fundraising & Supporter Engagement Manager and Senior Fundraising & Supporter Engagement Officer you will also be given an opportunity to generate income and directly contribute to the team’s success. Our team at The Migraine Trust is small, so you will find many opportunities to participate in activities and develop your skills across different areas of fundraising and supporter care.

Working with people across and beyond the organisation, particularly people affected by migraine and those working to help people with migraine, you will participate in a wide variety of activities. This will include (but isn’t limited to): fundraiser management and events logistics, importing and exporting of data, database management and developing content in partnership with our communications team such as social media, website content and magazine content.

This is a really exciting role as the Fundraising & Supporter Engagement Assistant will be given the opportunity to develop and grow as a fundraiser. It’s a position that can be thought of as a ‘transition’ between supporting the fundraising team and giving you the opportunity to actively fundraise and take ownership of your work.

Main Responsibilities:

  • Be a positive and helpful first contact for supporter queries. Manage and support communication channels for fundraising including telephone and email.
  • You will need to keep a full record of every communication with donors and fundraisers, in addition to scheduling follow-ups as needed.
  • Support fundraising via use of the database, specifically Raisers Edge. You will be fulfilling a vital role in ensuring data is entered into the database. This will be through both importing data and manual data entry, so experience of database usage is vital.
  • To work together with the Senior Fundraising & Supporter Engagement Officer to deliver the community and events strategy and operational plan, including supporting fundraisers to feel valued and want to continue supporting our charity.

The Migraine Trust is an equal opportunities employer and we welcome applications from all suitably experienced persons regardless of their race, socio-economic backgrounds, gender, disability status, ethnicity, religion/faith, sexual orientation, or age. We guarantee to offer an interview to those with a disability who meet the minimum criteria.

For a full job description, application details or further information about role please contact us using the form on this page.

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